Privacy Policy

At The Roseate Reading we are committed to maintaining the trust and confidence of visitors to our website. In particular we want you to know that we do not pass on your data to third parties for marketing purposes. This Privacy Policy provides clear information about when and how we collect your personal data, how we use it, how long we keep it and how you can update your data.

Who we are

The Roseate Reading
Registered address: The Roseate Reading, 26 The Forbury, Reading, Berkshire, RG1 3EJ
Company reg number: 06960283
Name of data privacy manager Vicky Punchaye
Postal address: The Roseate Reading, 26 The Forbury, Reading, Berkshire, RG1 3EJ
Telephone number: 0118 527 7709
You have the right to make a complaint at any time to the Information Commissioners Office (ICO), the UK Advisory Authority for data protection issues. (www.ico.org.uk) We would however appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

How do we collect personal data from you?

We obtain personal data from you when you use our website, when you contact us about services, submit information directly via sign up forms, when you make a booking or purchase or supply us with information when you stay with us and if you sign up to receive our newsletters.

Website Cookies

Like many other websites, The Roseate Reading website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, view our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

Google analytics

When someone visits The Roseate Reading website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make any attempt to find out the identities of those visiting our website.

Mailing lists

As part of the accommodation booking process, via online purchases, from forms on our websites and sign up to our e-newsletter, we collect personal information.

We use that information for various reasons: to tell you about great offers and events and other news and occasionally to check our records are right and to check every now and then that you’re happy and satisfied. We do not share email lists with other organisations and businesses.

We use a third-party provider, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, we can provide access to their privacy notice. You can unsubscribe from our newsletters at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails
or by emailing: dpo@bird.in

Types of data we collect

The personal information we collect might include your name, address, email address, IP address, telephone numbers and information regarding what websites pages are accessed and when. If you make a purchase, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions. We do not collect any special categories of personal data about you, this includes details about your race, ethnicity, religious or philosophical beliefs, political opinions, trade union membership, nor do we collect any information about criminal convictions and offences.

Sometimes we need to collect personal data by law, or under the terms of the contract with have with you. If you fail to provide that data when we request it, we may not be able to perform the contract we have or are trying to enter into with you (for example to provide you with goods or services) In this case, we may have to cancel the product or service with you but we will notify you if this is the case at the time.

How is your information used?

We may use your information:

• To ensure that the content on the site is presented in the most efficient way for you and the computer that you are using
• To enable you to participate in interactive features of the site
• To provide you with information relating to our website, product or our services that you request from us
• To provide you with information on other products that we feel may be of interest to you in line with those you have previously expressed an interest in via our website
• To process a booking you have made
• To meet our obligations arising from any contracts entered into by you and us
• For dealing with entries into a competition
• To seek your views or comments on the services we provide
• To notify you about any changes to our websites, including improvements, and service or product changes
• To send you communications which you have requested and that may be of interest to you. These may include information about stays, events, promotions, offers, job offers, information about the hotel and the surrounding area and replies to requests and bookings enquiries/confirmations
• For our internal purposes including statistical or survey purposes, quality control, site performance and evaluation in order to improve our website
• To administer this website
• If you consent, to notify you of products or special offers that may be of interest to you.

Sharing your data

Your privacy is important to us and we confirm that we will never release your personal details any third party for their mailing and marketing purposes.